We need structure to unlock creativity – a disciplined process that supports us toward new ideas, new prototypes, and ultimately new solutions that shape the future. We apply design thinking as our innovation ecosystem of choice for solving wicked business problems
At the heart of the design thinking innovation ecosystem is a four-step human-centered, iterative method for creative problem solving that draws from the designers’ and architects’ toolkits by integrating
- the needs of people, including customers – ensuring desirability,
- the possibilities of available capabilities, including technologies – ensuring feasibility, and
- the requirements for business success, that is, profitability – ensuring viability of the solution.
By applying design thinking to problem solving, we take a different approach to looking at the world. We focus on “doing in a collaborative way,” rather than “planning in corner offices”. By learning from creative people, we develop solutions in an incremental way. At the core of design thinking stands abductive reasoning, starting with a set of abstractions and seeking for the simplest and most likely solution. The initial solution is improved upon through inference towards a great solution. Unlike deductive reasoning, abductive reasoning does not assume that the solution is contained in the premises of the problem. It is based on Einstein’s saying, “We cannot solve our problems with the same thinking we used when we created them.” By observing customers in their natural environment, learning through synthesizing, prototyping, and testing ideas, we ensure that our developed solutions pass the reality test and provide value to our clients
Design thinking is more than just a problem-solving method, it is a problem-solving ecosystem fostering innovation. It is an ecosystem that defines the design thinking culture through three key traits,
- a design team, composed of members, exhibiting diverse traits and bringing a varied expertise and experience to the table,
- a location where the team can be creative and thrive, sometimes a garage, a loft, or a lab, and
- a method and associated frameworks supporting the creative process by giving it structure, focusing on combining divergent and convergent thinking.
Using design thinking, we make problem solving tangible to practitioners. We focus on those aspects that matter most, simplify understanding and promote participation. We develop reasonable solutions in a much shorter time, when compared to classical approaches